Frequently Asked Questions
📦 Deliveries

Do you deliver throughout Europe?

Yes! We deliver to most major European countries. Delivery time varies between 7 and 20 business days depending on the destination.

How can I track my order?
After shipment confirmation, you will receive an email with the tracking code. You can also use our Track Order page.

How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your delivery address.

🔄 Exchanges and Returns

What is the return policy?

We accept returns up to 30 days after receipt. Items must be in perfect condition, with tags and original packaging. To initiate a return, please contact us at sharknewsbr@gmail.com.

What if the product arrives damaged?

Contact us immediately with photos of the product. We will resolve the problem as quickly as possible.

👗 Products

How do I choose the right size?

Each product has a size chart in the description. If in doubt, contact us before finalizing your purchase.

Are the product colors exactly as in the photos?

We do our best to ensure that the photos accurately represent the products, but slight color variations may occur due to screen settings.

💳 Payments

What payment methods are accepted?

We accept major credit and debit cards, as well as other methods available at checkout.

Is my purchase secure?

Yes! Our store uses SSL encryption and secure payment processing to protect your data.

📬 Other Questions

How can I contact Locryn?

You can contact us through our contact page. We respond within 48 business hours.